Help
Support
Questions, bugs, or feedback about Trippy Days? We read every message.
Common questions
Quick answers
- How do I connect Claude, ChatGPT, or Gemini?
- Follow the steps on Connect an AI assistant. Sign in with your Trippy Days account.
- How do I disconnect an AI assistant?
- Remove Trippy Days from the assistant's connector settings. In Claude, that's Settings > Connectors. Email us if you also want access revoked on our side.
- How do I share a trip?
- Open the trip and choose Share to invite people by email as planners or viewers. You can change roles or remove people from the same place.
- How do I cancel or change my subscription?
- If you have a subscription, sign in at www.trippy-days.com/account and choose Manage subscription. From there you can cancel, switch between monthly and annual billing, update your card, and see past invoices. When you cancel, you keep access until the end of the period you've paid for, and you won't be charged again. If you subscribed through an app store, manage it in that store instead.
- Where do I find my receipts?
- For a subscription bought on the web, Stripe, our payment processor, emails a receipt for every payment to the address on your subscription, and past invoices are under Manage subscription on your Account page. If you subscribed through an app store, your receipts come from that store.
- Can I get a refund, or ask about a charge I don't recognize?
- Email [email protected] with the date and amount of the charge. Payments aren't refundable and partial periods aren't refunded, except where the law requires it, but we review every charge you think is a mistake. A refund ends access to the paid features it covered right away. See the Terms of Service.
- What happens to my subscription if I delete my account?
- A web subscription stops renewing as soon as you delete your account, so you won't be charged again. If you sign in and choose Restore account before the recovery deadline, you keep access until the end of the period you've paid for. Once your account is permanently deleted, your subscription ends and unused time isn't refunded, except where the law requires it.
- How do I delete my account?
- In the Trippy Days iOS or Android app, tap your profile picture at the top of Trips to open Account, then tap Delete account. On the web, sign in at www.trippy-days.com/account and choose Delete account. Deletion is scheduled and you're signed out on every device. Changed your mind? Sign in within 30 days and choose Restore account. Signing in alone does not cancel deletion. After that we permanently delete your account, sign-in methods, connected-app and calendar access, uploaded cover photos, and trip data; trips you own are deleted for all collaborators, and you're removed from trips shared with you. We email you when permanent deletion is complete. See the Privacy Policy for details.